Privacy Policy
Last Updated: July 13, 2026
At CodexUp, accessible from https://codexup.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information we collect, how we use it, and how we safeguard your personal data when you purchase our digital products (themes, plugins, apps) or hire us for custom development services.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
We only collect personal information that is necessary to provide you with our products, services, and seamless support. This includes:
-
Account & Purchase Data: When you buy a theme, plugin, or service, we collect your name, email address, billing details, and transaction history.
-
Service Inquiries: When you request a custom project quote, we collect your project requirements, company name, and contact details.
-
Support Tickets: Information you provide when contacting our 24/7 technical support team.
-
Technical Logs: Like most websites, we collect standard log files (IP addresses, browser type, referring pages, and time stamps) to optimize site performance.
2. How We Use Your Information
We use the collected data in the following ways to ensure high-quality service delivery:
-
To process your product transactions and deliver download links/license keys.
-
To communicate with you regarding your custom development projects or support tickets.
-
To send technical updates, security alerts, and product improvements (only if you subscribe to our newsletter).
-
To analyze website metrics and improve our software architecture, themes, and plugin functionalities.
-
To prevent fraudulent transactions and maintain site security.
3. Product Licensing and Data Security
-
No Code Injections: Our WordPress themes, plugins, and Shopify/React setups are strictly coded following core security standards. We do not track or collect data from your website users through our sold products.
-
Data Protection: We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure.
-
Third-Party Payment Gateways: We do not store your credit card or financial details on our servers. All payments are securely handled through trusted third-party merchants (e.g., Stripe, PayPal, or Lemon Squeezy).
4. Cookies and Tracking Technologies
CodexUp uses ‘cookies’ to enhance your browsing experience. Cookies are used to store preferences, retain items in your shopping cart, and track which pages you visited. You can choose to disable cookies through your individual browser options, though some features of our product store may not function optimally as a result.
5. Third-Party Links & Services
Our website may contain links to external marketplaces (like ThemeForest) or code repositories (like GitHub). Our products may also integrate with third-party APIs (like MailChimp or Google Maps). We do not control the privacy policies of these third-party services and encourage you to review them independently.
6. Your Data Rights (GDPR / CCPA Compliance)
Depending on your location, you have the following data protection rights:
-
The right to access: You can request copies of your personal data.
-
The right to rectification: You can ask us to correct any inaccurate or incomplete information.
-
The right to erasure: You can request that we delete your personal data under certain conditions.
-
The right to withdraw consent: You can unsubscribe from our newsletter or marketing emails at any time using the link inside the mail.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect shifts in our product offerings or legal requirements. Any updates will be posted directly on this page with a revised “Last Updated” date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
-
Email: codexup.dev@gmail.com
-
Contact Page: https://codexup.com/contact